Focused Nutrition Terms & Conditions

Terms & Conditions Overview


Focused Nutrition was first registered in 1999 and is completely dedicated to your total satisfaction. We want you to be completely satisfied every time you shop with us, so we’ve tried to make our returns policy as simple as possible.


If for any reason you are unsatisfied with your purchase you have seven days from receipt of your order to return it to us. We will refund the value of the returned items using the original payment method, within two working days of receiving the returned goods.

If you have any suggestions or comments to help us improve any aspect of our service please email us at: sales@focused-nutrition.com
 
Making A Purchase


Making a purchase could not be easier; just decide on your purchase, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order using a 128bit security encryption system.
 
We currently accept Visa, Visa Delta, Visa Electron, MasterCard, Maestro, Switch and Solo cards. When making a card payment, please ensure that the billing address you enter is the address your card is registered to.


When you receive email confirmation of your order, this is to indicate that we have received your order; it does not indicate that a contract exists between us. Once we have accepted your order and sent you an invoice this will indicate a contract between us.                                                                                                                                                        We have included this in our Terms & Conditions to protect us in case a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable, unless an exclusive special offer has been abused then we reserve the right to change the final price without prior notice or consent.
 
Please note that you will not qualify for free shipping or special offers if you do not sign up for an account. Signing up for an account will take 2 minutes of your time and once done, you will be kept up to date with our latest offers.
 
Shipping & Handling


Digital products will be downloadable as normal, when directed to the appropriate page.


All U.K. Mainland orders over £30 are sent via Interlink Express or 1st Class Royal Mail FREE of charge. If in stock, they will usually be dispatched within 24 hours, if not as soon as the production schedule allows.                                 All orders off the U.K mainland are sent via DPD or UPS and are subject to further charges per 20kgs.                      N.B. Your delivery will need to be signed for – and normal delivery hours are Monday to Friday 9am-5pm. If you are not present to sign for your goods, a contact card will be left.                                                                                                              If no response is given with 7 working days it may be returned to us. In this event, please contact us to arrange redelivery.
 
We will not be held responsible for any late or lost deliveries due to mechanical or vehicle failure, weather, theft (if you request your parcel be left in your 'safe place' or with a neighbour), incorrect or incomplete address details that you have provided or natural disasters.
 
If you wish to place an order for delivery to Europe or another non UK destination, please contact us for details of your nearest local distributor. For general export enquiries, please contact us at  sales@focused-nutrition.com
 
Changing your delivery address or returning your order to us.


If you need to change your delivery address once we have already accepted your order, we will charge you £5 to do this.
If you decide to return your order to us, we will charge a £5 re stocking fee for any order of any size. This charge does not apply if you return your goods to us within the 7 day cooling off period or under our 100% money back guarantee.
 
Shopper Security


When the order is placed on our website, your credit card data is handled by PayPal. We do not see your card details when your order is processed. We do not store credit card details nor do we share them with any 3rd parties.
If you are placing your order over the phone, we can accept credit and debit card payments. Once your payment is processed, any receipts are shredded and recycled.
 
Money Back Guarantee


Every single Focused Nutrition product comes with a full money back guarantee. If for any reason you are not satisfied with your purchase, you may return it to us for a full refund but please call us first to arrange a return. This guarantee is offered in addition to our returns policy.

 
Returns Policy


Your rights to return goods are protected under the EU Distance Selling Directive that can be found at http://www.hmso.gov.uk.
 
Privacy Policy


To conform to the 1998 Data Protection Act, Focused Nutrition does not disclose buyers' information to third parties other than when order details are processed as part of the order fullfillment. Under certain circumstances, we may be asked by the courier to provide a contact telephone number to contact you about delivery of your order. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools / Internet Options / Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
 
Special Offers


This type of special offer may only be used by the intended individual and as such may not be used by anyone other than the intended customer. If you abuse an exclusive special offer we reserve the right to change the final price without prior notice and/or decide whether it can be used in conjunction with another offer and no cash alternative will be honoured.
 
Contact Us


You can contact us through our Contact us form on the website

Thank you for your interest, and trust you have found what you are looking for - if not, please let us know at Contact us

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